FAQ

Simply reach out through our website’s contact form or call us directly. Once we understand your preferences, our concierge team will create a tailored plan for your needs.

Our services include luxury travel planning, exclusive dining arrangements, private event organization, bespoke shopping experiences, and more. Visit our Services page for a comprehensive list.

Yes, we offer 24/7 support for our clients. Our concierge team is always available to ensure your experience is seamless, regardless of time or location.

You can book exclusive experiences by contacting us through our website or speaking with your dedicated concierge. We will coordinate the details to meet your specifications.

Luxe Redefined operates primarily in Sri Lanka but has partnerships that allow us to extend services internationally upon request.

We do our best to accommodate last-minute requests. However, we recommend providing as much notice as possible to guarantee availability, especially for high-demand services.

Luxe Redefined combines local expertise with a global luxury network, delivering a level of personalization and access to exclusive experiences that go beyond typical services.

We accept major credit cards, bank transfers, and online payments. Depending on the service, a deposit may be required upon booking.

Yes, we offer gift options for many of our services. Contact us to discuss how we can create a memorable experience for your gift recipient.

You can reach our support team via the contact form on our website or by calling our customer service line at the number provided on our Contact Us page.