Privacy Policy

Effective Date: 14/10/2024

Welcome to Luxe Redefined (“we,” “our,” “us”). At Luxe Redefined, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (www.luxe.lk) and use our luxury concierge services.

By accessing our website or utilizing our services, you agree to the terms outlined in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our website and services.

1. Information We Collect

We collect and process the following types of personal information:

Personal Details: Name, email address, phone number, and postal address.
Payment Information: Credit/debit card details and billing information required for payment processing.
Service Preferences: Your requests, preferences, and interests related to our concierge services, such as travel arrangements, event bookings, or luxury purchases.
Website Usage Data: IP addresses, browser type, access times, and pages viewed on our site, gathered through cookies and other tracking technologies.

2. How We Use Your Information

The personal information we collect may be used for the following purposes:

Providing and personalizing our luxury concierge services based on your preferences.
Processing payments for services and purchases.
Responding to your inquiries, booking requests, and service needs.
Sending you updates, promotions, or relevant communications (with your consent).
Improving our website functionality and enhancing user experience.
Complying with legal obligations and resolving any disputes.

3. Sharing Your Information

We respect your privacy and will only share your personal information under the following circumstances:

Service Providers: To fulfill your service requests, we may share information with third-party partners, such as hotels, travel agencies, restaurants, or event organizers.
Payment Processing: We share necessary payment information with financial institutions and payment processors to facilitate transactions.
Legal Obligations: We may disclose personal data if required by law, or in response to legal processes, to protect our legal rights, safety, or property.

4. Data Security

We take the security of your personal information seriously. We use advanced security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

Access: Request access to the personal information we hold about you.
Correction: Request corrections if your information is inaccurate or outdated.
Deletion: Request the deletion of your personal information, subject to any legal obligations.
Opt-Out: You can opt out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and tailor our services. Cookies are small files placed on your device to collect information about your preferences and website activity.

You can control cookie settings in your web browser, but please note that disabling cookies may affect the functionality of certain features on our site.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by Luxe Redefined. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the new effective date. We encourage you to review this page regularly for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Luxe Redefined
Email: hello@luxe.lk
Phone: 0706244544
Address: 21/7, Abeyrathna Mawatha, Boralesgamuwa